Gip’s Fine Foods Pty Ltd ABN 55 648 675 218 (we, us or our) is committed to protecting and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, store and manage personal information and sensitive information in connection with our restaurant, catering, wedding, event and function operations.
By providing information to us, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.
PERSONAL INFORMATION AND SENSITIVE INFORMATION
“Personal Information” has the meaning given under the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
“Sensitive Information” includes information relating to an individual’s health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record or other information classified as sensitive information under the Privacy Act 1988 (Cth).
We will only collect Sensitive Information where it is reasonably necessary for our business activities and where consent has been provided, or where otherwise permitted or required by law.
WHAT INFORMATION WE COLLECT
The information we collect depends on the services we provide, however may include:
• name
• postal address
• telephone number
• email address
• date of birth
• booking and event details
• dietary requirements and allergy information
• payment and transaction details
• other information reasonably required to provide our services
We will only collect information reasonably necessary for the operation of our business and the provision of our services.
If you do not provide requested information, we may be unable to provide some or all of our services.
HOW WE COLLECT INFORMATION
We may collect personal information directly from you, including through:
• booking forms and enquiries
• event and function documentation
• telephone, email and in-person communications
• our website and social media platforms
• authorised third parties
• other lawful means permitted under applicable legislation
Where practical, we will collect information directly from you.
STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure cloud-based systems, password protected devices and secure networks, or physically within secure storage facilities.
Access to personal information is restricted to personnel who require access for legitimate business purposes.
Where personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify the information unless retention is required by law.
DATA BREACHES
We maintain procedures for responding to suspected data breaches in accordance with the Privacy Act 1988 (Cth), including compliance with the Notifiable Data Breaches Scheme where applicable.
If an eligible data breach occurs, we will take reasonable steps to contain and assess the breach, notify affected individuals where required, and notify the Office of the Australian Information Commissioner where legally required.
While we take reasonable steps to protect information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Nothing in this Policy excludes, restricts, or modifies any rights or remedies which cannot lawfully be excluded under applicable law.
THIRD PARTY INFORMATION
If you provide us with personal information relating to another individual, including guests or family members, you warrant that you are authorised to provide that information and have informed that individual about this Privacy Policy.
HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
• providing restaurant, catering, wedding, and event services
• administering bookings and functions
• communicating with clients
• processing payments
• responding to enquiries
• internal administration and business operations
• marketing and promotional communications
• complying with legal obligations
• other purposes permitted or required by law
We may also use personal information for related purposes that would reasonably be expected.
You may opt out of receiving direct marketing communications at any time by contacting us or using any unsubscribe facility provided.
DISCLOSURE OF INFORMATION
We may disclose personal information to:
• contractors and service providers
• related entities
• technology and payment providers
• professional advisers
• regulatory authorities
• other parties where required or authorised by law
We will take reasonable steps to ensure third party providers appropriately handle personal information.
OVERSEAS DISCLOSURE
Some third-party service providers may store or process information outside Australia.
Where practicable, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
By providing personal information to us, you acknowledge that overseas disclosures may occur.
COOKIES AND WEBSITE ANALYTICS
Our website and social media platforms may use cookies, analytics tools and similar technologies to improve user experience and support marketing activities.
Cookies may collect information regarding website usage, browser type, device information, and user preferences.
You may disable cookies through your browser settings; however some website functionality may be affected.
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
ACCESS AND CORRECTION
You may request access to personal information we hold about you, subject to any exceptions permitted by law.
If you believe information held by us is inaccurate, incomplete or out of date, you may request correction of that information.
Requests should be directed to our Privacy Officer using the contact details below.
COMPLAINTS
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you may submit a complaint in writing to our General Manager.
We will acknowledge receipt of your complaint within a reasonable time, investigate the complaint and provide a response within a reasonable period.
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
CHANGES TO THIS POLICY
We may amend this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
CONTACT US
Should you have any queries, complaints, or comments about this Privacy Policy, please contact our Privacy Officer in writing by post or email at:
POST:
Attention: The Privacy Officer Gip’s Fine Foods
120 Russell Street
TOOWOOMBA QLD 4350
EMAIL: weddings@gipsfinefoods.com.au
1. Tentative Bookings
A tentative booking will be held for seven (7) days only.
2. Confirmation & Deposit
A non-refundable booking fee of $1,000 is required within seven (7) days of booking to secure your chosen wedding date. This fee is charged in addition to our package prices and covers all initial wedding planning and administration costs.
Failure to pay within this timeframe may result in cancellation of your booking without notice.
Gip’s accepts cash, EFTPOS and EFT (electronic funds transfer).
Credit card payments incur the following merchant fees:
Visa/Mastercard – 0.86%
Diners/Amex – 3%
3. Cancellations
Booking fees are strictly non-refundable.
In the event of cancellation within fourteen (14) days of the wedding date, full payment will be forfeited.
4. Final Numbers
Final guest numbers must be confirmed fourteen (14) days prior to the wedding date.
Guests will be charged at the minimum required number for your selected room (e.g., James Taylor Room – 50 guests), regardless of actual attendance on the day, unless agreed otherwise in writing.
Failure to provide final numbers will result in Gip’s charging and catering for the original communicated numbers.
5. Final Payment
Final payment must be made seven (7) days prior to the wedding via cash, EFTPOS or EFT.
Credit card payments incur the following merchant fees:
Visa/Mastercard – 0.86%
Diners/Amex – 3%
Failure to make payment will result in cancellation of your wedding and Gip’s seeking costs for loss of income.
6. Extra Charges
Beverage Packages
If you have selected a beverage package, any additional beverages consumed on an on-consumption basis will be invoiced after the wedding. Full payment is required within seven (7) days of invoice.
Early Ceremony Fee
Ceremonies commencing prior to 3:00pm will incur:
An additional charge of $440, or
A reduction in reception time (e.g., 2:00pm ceremony – 9:00pm reception finish).
Room Hire Extensions
$440 per hour for weddings exceeding 10:00pm.
Extensions are not available for breakfast or lunch weddings.
All lunch weddings must conclude by 4:00pm unless otherwise arranged.
All weddings must conclude by midnight.
Damages
The client is financially responsible for any damage or loss caused to the venue, fixtures or fittings by guests or contractors before, during or after the wedding.
Public Holidays & Pricing
Public holidays attract a 20% surcharge.
Prices are inclusive of GST.
Prices are subject to annual increases in line with the Consumer Price Index (CPI) each January.
7. Personal Property
All personal property remains the responsibility of the client and guests.
While Gip’s will take reasonable care, no responsibility is accepted for loss or damage to personal belongings before, during or after the wedding.
Please note that if you wedding is in 2027, there will be a further 5% price increase in the package.